Engagement model
Six steps, run in the same order on every engagement and scaled to the size of the project. You always know which step you are in, and what it produces.
01
Understand the problem before proposing anything.
We start with the business problem, not the technology. That means sitting with the people who live with the current system, walking the environment as it really is, and writing down the constraints — budget, timing, compliance, the third-party system nobody is allowed to touch.
02
Decide the approach, and write down why.
Architecture, implementation approach, security considerations and technical requirements are documented before work starts. Where there is a real trade-off, you see both options and the reasoning — not just the one we happened to prefer.
03
Implement the approved solution.
Implementation follows the approved design. Changes that come up mid-build get raised, priced and agreed rather than absorbed quietly — scope creep is how projects stop finishing.
04
Prove it works before anyone depends on it.
Testing against the acceptance criteria agreed in Discover. Failure modes get exercised deliberately, not discovered in production at 2am.
05
Leave behind something a stranger could operate.
Documentation is a deliverable, not a favour. Architecture diagrams, configuration detail, operating procedures and runbooks are produced as part of the engagement and handed over in a form you own.
06
Transfer the knowledge, then close the project.
A working session with the people who will own the system, a walkthrough of the documentation, and a formal closeout. You should not need us to keep the lights on.
After handoff
After handoff, continued involvement is arranged separately — a scheduled advisory arrangement, a follow-on project, or a block of consulting time. It is a deliberate decision on both sides rather than an open-ended support obligation attached to the original project.
Discovery is where every engagement begins. Tell us what you are trying to achieve and we will take it from there.
